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Tuesday, May 16, 2006

Caring Vultures?

David Maister examines client relationship management plans and calls for client-centricity.

He also warns against the vulture approach.
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1 comment:

  1. Michael Wade7:26 PM

    You're welcome, David. I've enjoyed your blog and have greatly appreciated your books on the management of professional service firms.

    Best wishes,

    Michael

    ReplyDelete