- Make a few schmoozing appointments. Just 20 to 30 minutes for coffee to talk about what's going on in their world and what's happening in yours. You'll realize the benefits later.
- That article you thought would be of interest to a friend? Send it on.
- Establish an FAQ File on your computer. What goes in it? Copies of files that you frequently need but only locate after a lengthy search.
- Exercise at least 30 minutes.
- Read something completely unrelated to your job.
- Read a commentator with whom you have little in common.
- Replenish your supply of birthday cards and thank you notes. Send one.
- Designate the monthly Unpleasant Task Day on which you will complete those chores you've been shunning.
- Put at least one worry in your Zone of Indifference.
- Focus on completing two important tasks.
Commentary by management consultant Michael Wade on Leadership, Ethics, Management, and Life
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There was a day when "shmoozing" was a thing we did out there in Salesman Land. Not that it isn't pursued - but now with the combined abilities to hide behind voice mail and email, it gets tougher to make that human connection. And it's a shame - because that's what really drives business from both the vendor and customer ends.
ReplyDeleteFunny you should mention birthday cards. When I started on the sales end - about 25 years ago - I picked up the habit of sending birthday cards to my clients. Turned it into a habit - always asked when their birthdays were and sent them some kind of unique card, and maybe followed up with a non-business lunch invite.
It still strikes me how surprised people are that their birthdays are remembered. And if even for a moment or two, makes the both of us feel good about the day.
My current vow - to get off email and use the phone. I want a human voice - and maybe, so do the clients...
- J.