- What do you hope to achieve?
- Should this subject be addressed via e-mail? E-mail is not for sensitive subjects.
- Are you so upset that you shouldn't be near a computer? Don't e-mail when angry.
- Are you sending it to the right person?
- Have you carefully reviewed the prime area for spelling mistakes; i.e., the subject line?
- Does the subject line need to be updated?
- Have you finished attaching the right documents?
- Have you checked the spelling in the body of message?
- Is there any language left over from a prior draft or message that is hidden at the bottom of the message?
- Have you read the message carefully to spot any phrasing which might cause problems?
- Does the tone seem appropriate?
- Do you need to be wary of the infamous Reply All button?
- Would you be embarrassed if your message appeared on the front page of the newspaper? If so, don't send it.
- Is there anything about the message or subject that makes you uneasy? If so, start over. Better yet, delay.
Commentary by management consultant Michael Wade on Leadership, Ethics, Management, and Life
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#3!! Even though it may be justified...
ReplyDelete- J.
Jeff,
ReplyDeleteAll the more reason!
Michael
All good points....
ReplyDelete24hrs often makes things seem either less intense or much clearer.