- When to talk and when to listen
- When to engage and when to back off
- When to ignore and when to pay close attention
- When to be specific and when to be vague
- When to obey rules and when to violate them
- When to stay and when to leave
- When to worry and when to be indifferent
- When to consult and when to make a decision
- When to tolerate and when to squelch
- When to delay and when to move
- When to smile and when to frown
- When to attend and when to hide
- When to be cautious and when to be bold
- When to be yourself and when to play a role
- When to be frank and when to be discreet
- When to confirm and when to guess
- When to plan and when to improvise
- When to challenge and when to support
- When to conform and when to rebel
- When to dream and when to plod
Commentary by management consultant Michael Wade on Leadership, Ethics, Management, and Life
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