First Impressions

A client recently called with a question about an organizational problem. The subject was sensitive and there was a desire for decisive action. There were, however, two likely approaches. [Doing nothing was not an option.]

Each approach had possible complications but, as we discussed the matter, it was evident that one carried far more risk than the other.

Here's the interesting part: the risky option initially seemed to be modest and subdued.  

Gilbert and Sullivan ["H.M.S. Pinafore"]: "Things are seldom what they seem. Skim milk masquerades as cream."