Turning Points

 

With which of the following would you rather interact?

1. A human bank teller or an ATM?
2. A human grocery store cashier or automated self-check-out lanes?
3. A human customer service representative or a chatbot?
4. A human cab or Uber driver or a driverless car?
5. A human clothing store sales rep or a kiosk?
6. A human airline check-in representative or an automatic one?
7. A human barber or an automatic one?

And will we have all of those choices in five years?

[Photo by Julian at Unsplash]