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Commentary by Michael Wade, consultant, speaker, and author of "Pilate's Magician."
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Showing posts with label
customer relations
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Showing posts with label
customer relations
.
Show all posts
Wednesday, September 26, 2007
Sacking Customers
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Sooner or later in most businesses, you have to fire a customer. The relationship may simply be a bad fit. Those are the easiest situations....
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Sunday, July 29, 2007
Customer Service: Slick or Genuine?
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David Brooks once noted how furniture styles evolved from chrome and smooth lines to distressed wood and antique effects. It appeared to be...
Monday, June 25, 2007
Open Dialogue
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Conversation with a small business owner: "How's business?" "Fantastic!" "Is that true?" "Er, sure....
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