Where Does He Find This Stuff?

Eclecticity: Not only amazing but also creative and kind.

Tech Tip: Bookmarks

CoolTools looks at the best bookmark organizers.

Being close to the cave, my first thought was of conventional bookmarks.

The 1 Million Dollar Question

Would you permanently give up Internet access for 1 million dollars?

Check out the video posted by Peter Robinson.

Behind Closed Doors: Sales Talk

"We know that our product is much better than that of our competition but badmouthing a competitor would be lethal. We need to recognize that much of our appreciation of worth comes from the fact that we are insiders who can spot virtues that the average person cannot. We live with this product.

"There's another factor. Given the economy, there are people doing work in our specialty who would not have gone near it five years ago. They have drifted in for a quick buck and are saying they can do the same thing that we do for a lower price. They really cannot provide the same quality but their message is simple and we cannot beat them on price. If the buyer's decision is made solely on price, we will lose.

"We will have to create new aspects to our product that the less experienced competitors cannot hope to match and which will be desirable to our customers. We will also have to increase our customer contacts and listen carefully to their fears and concerns. People are nervous. As a result, loyalty is fragile.

"This is not easy, but it may shake us into a clearer sense of just what we are about and how we can help people. Start the list. What type of product or service can we provide that no one else will be able to touch?"

Late Night

I'd gone through revision after revision of the document. A special formatting software had downloaded smoothly. All items on the checklist were addressed.

Test run. Two glitches.

Frustrating but predictable. Few projects go click-click-click.

Back to the screen.

Quote of the Day

Woe to him inside a nonconformist clique who does not conform with nonconformity.

- Eric Hoffer

And Now, The Litigation

Miller said his group consented to help search for Caylee on the premise that she was missing. That’s a notion at odds, he said, with the scenario set out by Anthony’s defense team during their opening statement, when they said Caylee had died by drowning in the family pool.

“It’s only fair to our donors to make an attempt to get that money back, because people donate to us for the purpose of looking for missing children. And in [defense attorney] Jose Baez’s own statement, she was never missing,” Miller said.

Read the rest at The Wall Street Journal Law Blog.

97% Solution: Exceptional Leaders

A thought-provoking piece: Wally Bock has some great recommendations on the use of exceptional leaders. An excerpt:

Use the exceptional leaders as instructors in leadership. They're the most credible instructors you can have, especially if they use their own stories as part of their teaching. As an added bonus, they will become more conscious of their leadership through the process of developing their instruction plans.

Music Break

"People coming up the hills from all around you.
Making up your memories and thinking they have found you."

Judy Collins, Albatross

Customer Service: The Small Things

The last time I bought lenses for my eye glasses, they gave me a Kodak lens cleaning cloth. Although normally used for cameras, it is absolutely great for glasses.

Every time I use it, that store scores a few more points.