Monday, April 07, 2014

Customer Service, Listening, and The Script


You may read this account by The Strategic Learner with both a smile and a grimace. I'm glad not to be the only person who's encountered this.

1 comment:

CincyCat said...

Sorta reminds me of drive through clerks who interrupt you after every other word instead of just letting you tell them what you want & ask clarifying questions as needed. I ran drive through for 3 years in high school, and it was my experience that there was very little reason, if ever, to interrupt a customer. Yes, even to find out if they want cheese with that. :)