During the past twenty-five years, the field of decision making has concentrated on showing the limitations of decision makers - that is, that they are not very rational or competent. Books have been written documenting human limitations and suggesting remedies: training methods to help us think clearly, decision support systems to monitor and guide us, and expert systems that enable computers to make the decisions and avoid altogether the fallible humans.
- From Sources of Power: How People Make Decisions by Gary Klein
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