Leaders have to control their emotions under pressure. While I was mayor, on the few occasions someone who worked for me used "panic" to describe their state during some crisis in their bailiwick, I made it clear that it would be the last time they'd employ that word. "Concerned" is the attitude I wanted. If it turned out that an excess of caution had made us more concerned than we needed to be, that was acceptable, but panic was not. You can't let yourself be paralyzed by any situation. It's about balance.
- Rudolph W. Giuliani
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