"You have described a sensitive situation in which the facts are unclear. What did you do?"
"I wrote them a letter."
"Did you consider going to see them and discussing what had happened?"
"No. I figured that would make matters worse. That's why I decided to send a letter."
"You ruled out discussing the problem over the phone?"
"Oh, yes. That would have made matters worse."
"How successful was the letter?"
"It made matters worse."
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