Commentary by management consultant Michael Wade on Leadership, Ethics, Management, and Life
Tuesday, August 25, 2020
"You have described a sensitive situation in which the facts are unclear. What did you do?" "I wrote them a letter." "Did you consider going to see them and discussing what had happened?" "No. I figured that would make matters worse. That's why I decided to send a letter." "You ruled out discussing the problem over the phone?" "Oh, yes. That would have made matters worse." "How successful was the letter?" "It made matters worse."