Monday, July 18, 2016

Want to Improve?

Want to improve:

  • Customer service? Hire nice people.
  • The ethical climate? Honor honesty.
  • Quality? Reward efforts that increase it and discourage conduct that doesn't.
  • Initiative? Tolerate, even celebrate, intelligent mistakes.
  • Dedication? Recognize the silent achievers.
  • Leadership? Treat it as a widely held responsibility and not a caste.
  • Credibility? Do what you say you will do.
  • Your morale? Stop beating up on yourself.

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