Want to improve:
- Customer service? Hire nice people.
- The ethical climate? Honor honesty.
- Quality? Reward efforts that increase it and discourage conduct that doesn't.
- Initiative? Tolerate, even celebrate, intelligent mistakes.
- Dedication? Recognize the silent achievers.
- Leadership? Treat it as a widely held responsibility and not a caste.
- Credibility? Do what you say you will do.
- Your morale? Stop beating up on yourself.