I wrote this in 2014.
- If you are not going to be pleasant then you'd better be ultra-competent.
- If you think you have all of the answers that is a sign that you do not have all of the answers.
- Before you hammer a change through the organization, use the hammer on your ego and listen to more people.
- Beware of simple explanations for human behavior. Beware of the complicated ones too.
- At least once a week, have coffee or lunch with someone who is not in your usual circle.
- Contacts are nice, but relationships are better.
- Be forgiving but also be alert.
- People need to be studied in order to be understood and the knowledge which is obtained may have a short expiration date.
- Evaluate your work for its effectiveness today and for how you are likely to regard it ten years from now.
- You can focus on some subjects only by not focusing on them.
- Organizations don't make decisions. People do.
- A major decision that may be slept on, should be slept on.
- Keep track of your organization's history. It is not a "nice to know' but a "need to know."
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