The other day I called a major publication to renew a subscription. The customer service person I reached was nice and the transaction was handled quickly but something didn't seem right.
Later, I told my wife about the call and said, "It didn't seem as if I were calling an office" and mentioned that it was similar to another customer service call I'd recently made.
Rather than directly questioning my intelligence, she diplomatically revealed what should have been obvious: "They're working from home."
Of course. Virus. Quarantine. People working from home.
That explains why I felt as if the person on the other end of one call sounded as if he were in his kitchen.
He probably was in his kitchen!
Now I worry enough when I give my credit card information to a person who is in an office. Not a big worry, but a worry. Now there is additional unease at the thought that I've just given that card information to someone who is sitting at home.
I'm sure the employers have put in various safeguards and I have nothing to worry about.
[Photo by Cameron Smith at Unsplash]