There is no shortage of paradox and contention in the world around us. Trouble is, most people shield themselves from reality in one way or another. Staying in touch with what is really going on is the best way to force oneself to grow. The signs in the Las Vegas casinos have it right: "You must be present to win." The reason for being on the shop floor isn't to interfere, but to get grounded. Recall [Honda executive Takeo] Fujisawa's managerial philosophy. He didn't deny himself a desk for show. He did it because he believed that by staying in touch with his organization he could more readily spot its deficiencies and his own.
- Richard Tanner Pascale, Managing on the Edge