The Information Gap
Organizations run on information. If you doubt that, visit one in which information is scarce and you'll see the effects. Performance is subdued, coordination is limited, and planning is about as accurate as a blindfolded dart-thrower. The shocking thing is how people will blissfully operate in the dark.
That's why a central question is "How does this place operate?" That can be quickly followed with "How comprehensive and reliable is our information about how this place operates?" I include the second question because often the people making the reports know only a tad more than those receiving them. Major decisions are made in the absence of key information which is available but not surfaced.
Scary things, the basics. That's why they need to be watched.