We often give too much attention to the qualifications of individuals and miss the significance of their relationships with others. Even if we factor in their overall ability to establish healthy relationships, when an exception arises our inquiries may slip into a default mode for the measurement of individual flaws - who is more to blame? - than whether the specific relationship is dysfunctional.
Pop a person onto a team and the chemistry may abruptly change for good or bad. Put a team through certain experiences and the entire group may not come close to resembling its attitudes and capabilities 12 months ago. [Consider the sports teams that fall apart a mere year after winning a championship.]
What is the picture in our mind's eye when we look at our employees and our teams? We know they aren't machine parts; they are infinitely changeable beings who can be very different today than they were a month ago.
If we overlook the chemistry, we will miss a lot.
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