My desk is a mountain of files.
I'm sorting through ancient history: projects long ago completed, training topics once hot and now cold, articles that should have been read. There are entire boxes related to clients that were taken over or simply went out of business when management decided to pack it in.
An underlying lesson is how a few key contact changes can make a huge difference. An HR Director leaves and the successor brings in a new consultant. A new CEO decides to cut back on outsourcing. Relationships that were strong for years can suddenly change and no one is really to blame.
I recently learned that I've been sending updates and notices of various services to an executive who left a client a year ago. No one notified me.
Lesson learned: Make a point of periodically calling your contacts just to say hello. Even those nice handwritten notes don't always work.
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