As a young firefighter, [I] worked for such a company officer. He was smart, tough, and nice. He was Chairman of the Board of the business of our company and he minded that business. He had a crew cut and on one arm (very big) he had "U.S.M.C." and on the other "Mom." (Those tats provided a quick and accurate snapshot of him.) He hadn't gone to graduate school, so he talked in nice, short, understandable sentences. If he liked what you were doing, he told you to keep doing it. If he wanted you to start doing something, he told you to start. If he wanted you to stop doing something, he told you to stop. He listened to his crew, took care of us, and brought out the best in everyone. He was very patient with mistakes as long as they were new ones. Virtually everyone who worked for him got promoted (or else).
- Alan Brunacini