"The bottleneck is at the head of the bottle," goes the old saw. No business is likely to be better than its top management, or perform better than they do. A business - especially a large one - may coast for a little time on the vision and performance of an earlier top management. But this only defers payment - and usually for a much shorter period than is commonly believed. A business needs a central governing organ and a central organ of review and appraisal.
- Peter F. Drucker, The Practice of Management
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