Backsourcing Advocate

Here’s one person who believes that backsourcing is better than outsourcing.

"For companies our size, sending jobs to India just doesn't make economic sense," says Fields. Since KANA and its confreres aren't big enough to open their own overseas facilities (like Oracle (Research) and Microsoft (Research)), they end up entrusting the work to outside contractors. That means KANA's intellectual property is in the hands of nonemployees over whom it has little control--especially scary now that, as even far bigger companies are finding, turnover among engineers in India is rapid, loyalty is nil, and poaching and piracy are rampant.