Tuesday, June 27, 2006

Altruism Update

This story carries a message that goes beyond customer service.

A cable company sends out a technician to a customer's house.

The tech calls headquarters for help and when they put him on hold for over an hour, he dozes off on the customer's sofa.

Since the customer is a kind and understanding type - a law student - he videotapes the sleeping employee and the video mysteriously (ho, ho) gets out on the Internet.

The tech gets fired.

Did it ever occur to the law student to behave like a normal human being and just wake the guy up?

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