Wednesday, June 28, 2006

Dell and Google

Dell is introducing a new technical support feature:

Instead of having to make a telephone call for an update, customers can quickly see the status of open service dispatches on a computer screen.

"We've removed the mystery of what's going on out in the field," Meyer said. "It's just representative of a different paradigm for infrastructure services."


The tracking ability is the most recent in a string of deals involving Google.

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