We don't want to hear:
- "It could have been worse."
- "We were misunderstood."
- "The dog ate my homework."
- "It was harder than we thought it would be."
- "You're going to like this result even more."
- "The contractors got it wrong."
- "We didn't have enough time."
- "We didn't have enough resources."
- "We didn't get enough support."
- "We inherited this mess."
- "Another department was supposed to handle it."
- "We came close to the goal."
- "The maps were off."
- "We'll do better next time."
- "My staff screwed up."
- "We worked really hard."
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