Commentary by management consultant Michael Wade on Leadership, Ethics, Management, and Life
Thursday, October 17, 2013
The Conversationalist
All of us have had enjoyable conversations, but have you ever had a conversation with a person who was an artist at making small talk?
I have and although it was years ago, I still recall the luncheon conversation. The man was the director of a community organization. He dressed immaculately and had a large smile and a pleasant voice. If I were to sum up his two qualities: He was friendly and fascinating.
Our conversation, which could have been a focused review of what his group did and didn't do, wound up covering a range of topics including health, friends, and the type of cereal he liked as a child. Nothing went on too long and although I never felt that he dominated the conversation, I sensed that he knew when to pause and when to move on. There was just the right combination of friendliness and business. He was attentive and a good listener and there was not a trace of the falseness you sometimes feel when a person is trying to sell you something.
Afterwards, I knew I had been in the presence of a master.
By the way, the cereal was corn flakes.
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2 comments:
What are your goals when making small talk?
I enjoy introducing ideas and topics which are unfamiliar. I find it takes conversations along interesting and rewarding paths.
Dan,
I think that was part of this man's technique. It worked!
Michael
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