Friday, November 06, 2015

Coaching Session

We had started with a review showing important progress in several areas due to some very innovative approaches by the client and his associates. Morale had improved. So had efficiency. People felt that they'd cut through bureaucratic layers that had been slowly added over the years.

There was, however, one fairly new approach that was untried because it seemed strange. Another organization had adopted it and getting good results but the very idea raised eyebrows. 

It seemed bizarre and although it could expedite matters enormously, it just felt kind of odd.

However. . . .

That other organization is not reckless. They have an army of cautious attorneys. They'd be a quick and easy target if the approach had major flaws.

As the discussion continued we agreed that the bizarre idea was worth a second look, even if all it produced was a conclusion that the approach should not be adopted. 

And then it happened.

The client smiled and came up with a way that the program could work with minimal risk and far less complexity. It could save a lot of money.

It was his idea, not mine. He knows the turf. I just ask questions.

I love it when that happens.

No comments: