The Changing Cast
Stay in business long enough and you notice how the cast changes. People you assumed would remain in jobs do jarring things, such as retire or die, or ambitious things, such as get promoted or decide to backpack around the world.
People will not stay put.
Neglect them and you may find find a stranger sitting in their chair and a whole new relationship will have to be created. That may be impossible since mergers and new management teams bring relationships that were established elsewhere and, of course, there is a certain amount of chaos.
My address book has the names of some beloved clients who passed away years ago. They were truly kind and caring people. Ours was far more than a business relationship.
I cannot erase their names.