- Remember that there is no such thing as a minor word or gesture.
- Don't violate discrimination laws but don't treat everyone the same.
- Give yourself time to think.
- Even firefighters don't spend most of their time putting out fires.
- Don't forget to thank people.
- Recognize that the atmosphere changes whenever you walk into the room.
- Strive to reduce the number of surprises for both you and for your employees.
- If the subject is sensitive, call or meet with the person. Don't send an email.
- Keep developing your skills and the skills of others.
- Set an example and talk about core values.
- If you make a mistake, admit it.
- Beware of taking undue credit.
- Use "we" more than "I" and let your conduct reflect that attitude.
- Be more wary of rapid agreement than of dissent.
- Take the time to hire good people.
- Coordinate severe discipline with Human Resources. Do so early.
- Don't tolerate cruelty or rudeness.
- Keep a constant eye on what's being rewarded.
- Don't manage your time. Invest it.
- Cut through the jungle of bureaucracy..
- Be benevolent and effective. You can be both.
[Click here for information on Michael Wade's online classes.]
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