Some very innovative ideas come out of departments. In my experience, however, those departments are usually marshaling their own resources and getting the best from their own team.
A far more challenging task is to achieve progress as an internal consultant - a missionary if you will - who has to work across the lines of multiple departments. Human Resources professionals can attest to that. They have to administer programs across the organization. As such, they are an insider/outsider who is frequently regarded with greater suspicion by departments than would be the case with an external consultant.
I've long joked that the HR job is threefold - Clerk, Consultant, and Cop - and that the best HR professionals fall mainly in the consultant slot.. But is there a better way to describe that department's role? Would any of the following be more accurate?
- Emergency Room Nurse or Physician?