"Have you filled out the form?"
"Yes. Several times. I submitted it more than once."
"Here. I've found it on my screen. That may be the problem. You probably confused them. You should have just sent in one."
"But I had not heard back for days after the original submission. I was worried that they'd lost it. My initial contact was with a man named Leonard."
"Leonard is very busy."
"I tried reaching him again but he said he was swamped and I should talk to you."
"He did? That's odd because matters like these are really in his department."
"I'm under a deadline. Is there any way this can be expedited?"
"Yes. There is an extra $25 charge."
"Fine. I'll pay it."
"Very well. I've just forwarded your paperwork via the Expedited Process. You'll be emailed a receipt and should be hearing back from us within 48 hours."
"That's great. Can you give me the number of the office I should call if there is any delay?"
"You already have it."
"What?"
"It's Leonard's."
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