At the foundation of every successful accountability discussion lies safety. When others feel unsafe, you can't talk about anything. But if you can create safety, you can talk with almost anyone about almost anything - even about failed promises.
- From Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior by Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler
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