"We live in a gotcha environment. You have to choose words carefully. Very carefully." ~ "People used to be in the office but now a chunk of them are at home and I honestly don't know what they're doing. Worse yet, I don't really know many of them." ~ "The top executives have just enough knowledge of what we do to turn them into well-meaning adversaries." ~ "Once upon a time - not that long ago - I could tell you how we operate. You might say that we had a shade-tree mechanic type of system. Relatively simple and understandable. We're way beyond that now. I'm not sure if anyone here really knows how we operate. I sort of know, but not really." ~ "We have some young workers who can barely carry on a conversation." ~ "I've started banning smartphones at meetings just to get people talking to one another." ~ "A lot of junk comes in through HR. What the hell are they learning at their professional conferences?" ~ "There's a courage deficit at the top." ~ "The people who deserve praise don't get it because the bosses are more interested in placating complainers." ~ "Good people leave and no one tries to persuade them to stay. We're more interested in hanging onto good computers than keeping good people." ~ "I have become very suspicious of management trends. Most are diseases disguised as cures." ~ "We're too busy to be effective." ~ "We don't have silos. We have kingdoms."
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