Thursday, January 25, 2024

A Few Steps

 Here are a few steps that would benefit many an organization:

  1. Get rid of the jerks. Don't pretend that you don't know who they are. 
  2. Pay as much attention to internal customer service as you do to external customer service.
  3. Turn most of your meetings into in-person ones and call, don't email or text.
  4. Get out of your office. Go see.
  5. Foster relationships. They can be as important as completing projects.
  6. Review your assumptions. There be dragons.
  7. Don't believe your own publicity.
  8. Beware of undue complexity. Simplify!
  9. Ask about the mission and make that a habit.
  10. Know what is going on. [If you think that is obvious, think again.]

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