Here are a few steps that would benefit many an organization:
- Get rid of the jerks. Don't pretend that you don't know who they are.
- Pay as much attention to internal customer service as you do to external customer service.
- Turn most of your meetings into in-person ones and call, don't email or text.
- Get out of your office. Go see.
- Foster relationships. They can be as important as completing projects.
- Review your assumptions. There be dragons.
- Don't believe your own publicity.
- Beware of undue complexity. Simplify!
- Ask about the mission and make that a habit.
- Know what is going on. [If you think that is obvious, think again.]
No comments:
Post a Comment