Diversity and Communication

When you think of the different ways in which various groups and cultures interpret messages, it’s remarkable that we can communicate at all.

Consider the following:

Some groups think that showing emotion is unprofessional. Others think it shows sincerity and passion and that hiding your feelings is cold.

Some groups regard interrupting as rude. Others believe it’s all right provided the interruption is relevant.

Some groups see anger as an acceptable form of rhetoric. Others see it as threatening.

Some groups see silence as a form of consent or acceptance. Others see it as neutral.

Some regard failing to ask personal questions as impolite and uncaring. Others think asking such questions can be impolite and uncaring.

Some feel that you can argue your way to a solution. Others see arguing as a roadblock to reaching a solution.

Some prefer to discuss business first. Others want to make small talk first.

Some regard boasting as offensive. Others regard it as permissible if you can in fact do what you claim.

Some think open praise is motivating. Others see it as embarrassing.

Some want detailed agreements that address every possible contingency. Others want vague agreements where the details can be negotiated as the project proceeds.

Some like spontaneous brainstorming. Others prefer to prepare in advance.

Some like everyone treated the same way. Others will want everyone treated according to individual need.

Some equate informality with friendliness. Others see it as disrespectful.