Customer Service: The Weakest Link
We all have one of these.
Phil Gerbyshak relates a customer service disaster. An excerpt:
Phone rings once and someone at the restaurant picks up:
Pizza phone boy: "Hello."
Hungry Customer: "Hi is this [insert chain here]?"
PPB: "Uh huh."
HC: "I ordered a pizza 45 minutes ago. Can you tell me if it's left your store yet?"
PPB: "Uh yeah. What's your name?"
HC: "Gerbyshak. Phil Gerbyshak."
PPB: "Our driver broke down. He's got your pizza."
HC: "So my pizza is in some delivery driver's car? Do you have any idea when I'll get my pizza."
PPB: "Uh, hold on." hands phone to Pizza Restaurant Manager.
Read the rest here.