Monday, April 13, 2009

Customer Service Update: The Waiting Room

Characteristics of the typical medical facility waiting room:
  • Uncomfortable chairs [To break you in for even less comfort later.]
  • Old magazines [Imagine the results of a germ test on that Sports Illustrated!]
  • Limited space [Because sick, hacking, sneezing, people like to sit close to one another.]
  • Carpeting that cries out for a thorough cleaning [Guess what caused that stain.]
  • Boring artwork [Better than charts of the internal organs.]
  • A television screen with special medical programming [Because we know you want to hear more about illnesses.]

If these rooms are the result of careful study, it is time for the architects to consider some revisions.

4 comments:

Cromagnum said...

Think this is bad?

Wait till its free.

Then we pine for the good ole days.

Michael Wade said...

Using the term "free" in the "You're really paying for it" sense.

Unknown said...

As a medical group administrator, this is definitely a topic that interests me. We are looking at improving the look and feel of our waiting room. I would love to hear everyone's thoughts on what the ideal medical waiting room would be like.

Cromagnum said...

@ M Wade

Yes, "Free" in the bend over and take the socialist 4 finger exam of your wallet.

Much more painful than a doctor 4 finger exam.

Who knew that pork-bloated taxes were so bad for your blood pressure?

As for what a waiting room should look like, that depends on the type of office:
> Humor is always good medicine, and is rare to find there. Art, design, cartoons, charts, books etc.
> Snacks or coffee would be welcome, although not all patients should be eat/drinking.
> It would be nice if a new patient (w/appointment) was emailed the blank forms to fill out b4 arrival.
> How about a clock that displays the average current wait time?
> What about a couple video game consoles?
> Who picks the selection of magazines? Why not 1 or 2 of interest to men (guns, diy, sports, woodworking, etc). I am tired of the mommy/kiddie ones there, although i begrudgingly flip the pages out of sheer 40+ minute boredom.

In the Halfbakery world, I would love to see a machine in the waiting room that you run the magazine through that kills germs.