"I'm sorry that's a manual process," the nice service lady commented as if she were saying something.
"What does that mean?" he asked.
"It is a manual process," she repeated. "We don't like to do that. We might make a mistake. It isn't automated."
"What does that mean?" he asked.
"It is a manual process," she repeated. "We don't like to do that. We might make a mistake. It isn't automated."
Read the rest at Cultural Offering.
2 comments:
Epitaph for a generation.
I'm trying hard not to become a curmudgeon but it's getting to be a struggle.
Part of the reason for this mindset is outsourcing, an offshoot of mergers and acquisitions."In-house" operations, typically less efficient and more prone to error, only survive in small businesses, the ones we call "mom and pop."
And the corollary to outsourcing is the disappearance of promoting from within. It's faster and cheaper to hire talent from the street than train, coach and develop "our own" people.
The good news is that thanks to an economy in the tank many American businesses are being forced back to their "manual" roots. (Too bad there is very little manual work in banking.)
John,
We curmudgeons are a growing tribe.
Michael
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