Bezos on Leadership

Forbes has Amazon CEO Jeff Bezos's top ten leadership tips. An excerpt:


2.“Obsess over customers.” 
Early on Bezos brought an empty chair into meetings so lieutenants would be forced to think about the crucial participant who wasn’t in the room: the customer. Now that ­surrogate’s role is played by specially trained employees, dubbed “Customer Experience Bar Raisers.” When they frown, vice ­presidents tremble.