Bezos on Leadership
Forbes has Amazon CEO Jeff Bezos's top ten leadership tips. An excerpt:
2.“Obsess over customers.”
Early on Bezos brought an empty chair into meetings so lieutenants would be forced to think about the crucial participant who wasn’t in the room: the customer. Now that surrogate’s role is played by specially trained employees, dubbed “Customer Experience Bar Raisers.” When they frown, vice presidents tremble.