Saturday, October 06, 2012

For Granted


To paraphrase Philip B. Crosby, it's the things you take for granted that do you in. 

  • "Was that a real deadline?"
  • "You didn't tell us the regulations are important."
  • "We didn't think a legal opinion was necessary."
  • "I just assumed you were going to handle that."
  • "When you said the project had a high priority, we thought you meant it should be done whenever convenient."
  • "They wouldn't do that. They promised."
  • "We've always had enough resources in the past."
  • "They'd never do that. They love us."

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