The open team is not without conflict, but when its members disagree with one another, they politely surface the disagreement, listen to the other person's reasoning, and see if the matter can be resolved. That is important, but even more important is what they don't do. They don't:
- Become sarcastic or abusive
- Quietly seethe
- Ascribe bad motives
- Form factions
- Spread rumors
- Withhold information
- Fail to cooperate
- Make counter-proposals without alerting the person
- Emphasize turf over mission
- Tuck away their complaint for use in the future
- Try to subvert the other person's standing in the organization
- Refuse to consider that the opposing argument may have merit.
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