It is time to:
- Clean the windows through which you view the world;
- Re-read those books on chaos;
- Renew your emphasis on relationships instead of transactions;
- Determine what is non-discretionary and what can be whittled or thrown (and know how your clients make that division);
- Recognize that there is a whole new set of attitudes out there;
- Reaffirm your core values;
- Know your customers better than ever; and
- Examine your assumptions.
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