Things to look for:
- People are calmer when the person is present than when the person is absent.
- The person can calm a room of jittery people merely by entering it.
- The person need not say anything to have a positive effect.
- When a crisis arises, people seek that person's opinion.
- When the person is present, people are confident that they will be heard and that their opinions will be considered.
[Photo by You X Ventures at Unsplash]