The white space between the boxes on the org chart. The information that was not passed on. The multitude of assumptions. Turf wars. Insecurity. Arrogance. Annual reports that are fiction. Watchdogs napping. Candor evaporating. Mission creep. Institutional memory fading or pushed out. Rationalizations. Ego games. An exodus of expertise. Twisted priorities. Unspoken fears.
Watch out for the intangibles.
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