Prediction: This may be wishful thinking, but I am hoping to see more organizations that have a smaller remote workforce, fewer computerized "chats" and more person-to-person conversations in person or over the phone.
I want to see "old school" as a competitive advantage. What would be a good test?
Just how easy it would be to cancel a subscription or return a product.
2 comments:
Hey, Michael, how about we jump on Zoom and have a chat about this? :-)
Rick,
That sounds like a great idea!
Michael
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