“We have a VIP member who wants a reservation for four people at 8:30,” Martin says proudly.
“8:30?”
“Yes,” Martin replies, “In twenty minutes.”
“I’m sorry sir. We have no tables available.”
Martin draws a sharp breath. “You don’t have a table?” he squeaks.
Concierge programs are marketing gimmicks designed by credit card companies to elicit higher fees from members in exchange for making them feel like big shots. The feeling’s purely illusory.
“Sorry sir,” I reply politely, “It’s eight o’clock on Saturday night. We’re packed.”
“You’re not willing to do something for a VIP member?” Martin asks.
WaiterRant relates the entire story.
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