When given an important assignment, there are some unspoken instructions. They are unspoken because of the assumption that they are so obvious, they need not be said. That is often a dangerous assumption. The unspoken instructions are:
- Don't make matters worse.
- Don't embarrass me or the organization.
- Ask all of the questions you have right now and not a day from now.
- Ask for all of the resources you need.
- Make sure that anything you assure me is accurate, is accurate.
- Take deadlines seriously.
- If your job is to come up with recommendations on a course of action, don't assume that I'll follow it.
- Be diplomatic with others but direct with me.
- Unless we agree upon this ahead of time, don't pretend that there is distance between you and me.
- Don't dawdle.
- Take initiative and avoid upward delegation unless it is a matter that is clearly in my jurisdiction.
- Report bad news promptly.
- Let me take the credit for good things.
- Create no friction between my boss and me.
- Pay attention to appearances.
- Disagree in private and support in public.
- Assemble a capable team.
- Don't read my mind. Ask me.
- Keep me informed.
- Propose practical solutions.
- Find a way or make a way.
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