An attorney revised a program for a college. The old program had been rather straightforward and, although it had some flaws - as most programs do - it operated well and was popular with the faculty and the students.
The lawyer's changes were substantive and wise but for the execution. The main problem stemmed from the complexity. Procedures that once could be mastered within a few minutes now required serious review and multiple reminders. Upper management liked it and the lawyer liked it; indeed, it seemed that input had been obtained from everyone but the people who would have to use the program.
Aside from the issue of implementation, the new program was very slick; a thing of beauty.