Our assumptions can be springboards or chains. The springboards are rarely a problem but the chains may keep us from making beneficial changes. Here are a few helpful questions:
- What are our assumptions?
- What is our mission?
- Are we designed to achieve our mission?
- What are our key responsibilities?
- Setting aside past performance, how long should the related procedures really take?
- How many people need to handle that?
- Why do we follow that order of performance?
- What matters to our customers?
- What are the goals?
- Does everyone know the goals?
- Should that be given to a department or does it make more sense to have a blended team from several departments?
- In practice, are there any concerns that might trump the mission?
- What are we doing simply because we've always done it that way?
- What keeps us from moving more efficiently and/or more effectively?
- Do we have the right people in the right spots?
- Can we simplify anything?
- Why should we care?
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