Monday, January 28, 2013
The Neglected Big Question
It is not enough to ask, "What should be done?" Nor is it sufficient to ask, "What progress has been made?"
Those two questions usually get a lot of attention. In most jobs, you know the goals and the measurements. What is not asked enough is "How should the job be done?"
Of course, total quality management - remember those days? - gets into that question but for many positions, there is a gap. You're supposed to know how the job is done, right? But the levels above "acceptable" or "meets standards" are not adequately explored.
That can leave a great deal of room for improvement for even if performance seems to be quite good, how much better could it be?
And do we know that?
Posted by Michael Wade at 3:30 AM