The Neglected Big Question
It is not enough to ask, "What should be done?" Nor is it sufficient to ask, "What progress has been made?"
Those two questions usually get a lot of attention. In most jobs, you know the goals and the measurements. What is not asked enough is "How should the job be done?"
Of course, total quality management - remember those days? - gets into that question but for many positions, there is a gap. You're supposed to know how the job is done, right? But the levels above "acceptable" or "meets standards" are not adequately explored.
That can leave a great deal of room for improvement for even if performance seems to be quite good, how much better could it be?
And do we know that?